Headphones – repairs, replacement cables
We do repair headphones, but we’re currently way overbooked. Please be aware that new repairs may take over a month to complete.
email us if you need more info.
If emailing, please include details of the problem such as:
- brand and model name
- type: earbud, on-ear, over-ear (circumnaural)
- what caused it (I caught the cable on a doorknob, no idea, etc.)
- which part seems to be damaged (plug, cable, Y-split, earpiece/can, headband, etc)
- if there is physical damage, include a clear pic that shows the damaged area
- what influences it (sound disappears when you touch the plug, when you move the cable, etc.)
Sorry about the long waits, but there are just too many of you!
While we carry replacement cables, we no longer service internal problems with Beats products.
Please contact Apple service and ask them to take responsibility for the products they sell.